FAQs

Ordering

 

Can I amend my order once it’s placed?

Get in touch with us ASAP! As long as the order hasn’t been fulfilled then we’re more than likely to be able to help

 

How will I know that you have received my order?

Your order will be confirmed immediately on screen and you'll also receive an order confirmation from us by email or SMS. If you receive neither of these, please contact us and we will look into it for you

 

 

Delivery

 

How quickly will my order arrive?

All orders are sent ‘Royal Mail Signed For First Class’, so once fulfilled they aim to get delivered the next working day, including Saturdays

 

How much does delivery cost?

The cost for a single bag to be sent ‘Royal Mail Signed For First Class’ is £4.55 and for multiple bags it’s £6.50

 

Can I get my order delivered outside of the UK?

Unfortunately we don’t send orders outside of the UK yet, however this is something we’re working on and would love to do in the future

 

 

Returns

 

Can I return my order?

Yes you can, as long as an item is still in its original condition and subject to a few rules that are explained in our returns policy. Click here for more information

 

Where do I send my returns?

Please send returns to: One Bag Co., Tungate Farm, North Walsham, Norfolk, United Kingdom, NR28 0JQ. Please read our returns policy for more information

 

How long do returns take to process?

Returns can take up to approximately 7 days to process, we will of course try and make this as quick as possible

 

 

Our Bags

 

Are your bags eco-friendly?

Our bags are made from cotton canvas, which additionally means that they are recyclable and also biodegradable

 

Where are your bags manufacturered?

Our bags are currently being manufactured in China

 

 

Donations

 

Are the schoolbags the same as the One Bags?

No they are different. The donated schoolbags are a more traditional design and more suitable to the fitting of a young student

 

Do you work with charitable organisations?

We do not work with charitable organisations. For now all bag drops are done by ourselves to make sure that all donations are arriving safely to the most worthy recipients

 

How can I keep up to date with One Bag Co.?

We try to keep everyone informed through our social media. So go follow us on Facebook and Instagram: @onebagcompany